Field Services for Microsoft Dynamics AX Field Services has been designed for industries which are under constant pressure to deliver excellent service quickly and at less cost to the customer.  In order to offer something to provide an answer to these companies Hitachi have taken the opportunity to prove an automation of workflow processes that can help any end user to meet these increasing demands so you can manage and improve field level responsiveness, ensure customer satisfaction and create new revenue and margin opportunities.

The delivery of the add-on allows for the end user to attain many aspects including the opportunity to streamline a number of factors that bydoing so can increase profits. The chief amongst these are the ability to reduce response times and costs, which instantly enable an increase in revenues as well as potentially increasing customer satisfaction.

It is possible to improve through the automation within this add-on to shorten billing cycles by increasing the electronic information transfer relating to services performed in the field shortens the amount of time to invoice, reducing the time for sales that remain outstanding.  It allows for all those in the field not just sales focussed but also all those involved in the delivery of services to the customer to be able to improve this cycle.  The automation of all aspects of the delivery of the service invoicing can be vastly improved and increase the responsibility of those with the end user in regard to revenue focus.

The automation of invoicing has the increased advantage that there are proven to be less disputes over the billing, this is increased by the ability to capture more information than paper based systems, customers are therefore better able to understand any service charges, and, because this enables the end user to end free text invoicing which breeds familiarity which in turn speeds up the payment terms.

The add-on can be used to align end users to allocate resources to jobs to invoices.  The opportunity to advance any internal resource from people to materials by means of work related specifics offers the opportunity todeliver precise forecasting and reduce loss.

The prospect of this asset utilisation tracking ability offers those in the field services sector to increase the utilisation of the more obscure and esoteric assets such as fleet vehicles, office facilities and equipment, to such an extent that those assets which are perpetually under utilised can be discarded or reemployed or even sold, if this were for example to be an entire office facility the ROI of this economical add-on would be extraordinary but that is the potential of what on the face of it is a very simple add-on.

It is the power of what can be achieved from such a simple tool that is the pure beauty of this add-on.