While keeping the usability and functionality of Dynamics GP Service Management Series allows users to have some of the options of a CRM system delivering a GP add-on which acts a call service management tool.
By understanding the failings of other vendors call systems, WennSoft have created an add-on which provides an effective tracking and reporting solution including management reports to aid in assisting with both future plans and the immediacy of being able to log and track customer problems more efficiently.
Fully integrated with Microsoft Dynamics GP, as a tool it is also capable of becoming a vital application that can improve customer service and increase efficiency. Each service call is stamped with the time and associated data, providing technicians with an accurate schedule, detailed work order and complete service history, allowing you to accurately estimate service response time and measure results. Additionally it will monitor your bottom-line expenses while effectively delivering service to your customers.
Service Management Suite is focused on improving efficiency, reducing expenses, and as it is streamlining processes that already exist it is an easy to understand and easy to use application. Although what really sets it apart is the myriad of uses and tools that it has.
With some customisation it is possible to set out your service history by each individual piece of equipment, location and maintenance contract as well as having extensive user-definable fields on every major record. This at first glance to a GP developer can be slightly disorientating, but the end result adds greatly to the end user capabilities.
The major plus points though are the added values which can be gained, such as increased customer loyalty by being able to track service history and continued use of the same engineers or staff throughout a customer’s lifecycle with you.
While it also delivers a series of ongoing cost savings by means of developing a despatching service prioritised by technical sets or locations, or however you wish it be set up, it also puts the power back in the hands of the management and been simple for the end-user to use that it is a pleasure to work with.
